Return & Refund Policy

Last Updated: August 2026

At TOUCHBeauty, we want you to feel confident with every purchase. If your product does not meet your expectations, we are here to help with a simple and transparent return process.

Please read the following policy carefully before submitting a return request.

1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

Be purchased directly from the official TOUCHBeauty UK website
Be unused, in its original condition
Include all original packaging, accessories, manuals, and included items
Include the original order confirmation or proof of purchase

For hygiene and safety reasons, certain beauty and personal care products may only be returned if they are unopened and unused.

2. Non-Returnable Items

Due to health, hygiene, and safety regulations, we cannot accept returns for:

Products that have been used, worn, or applied to the skin
Items without original packaging or missing accessories
Gift cards
Clearance or final sale items (unless faulty)
Products damaged due to misuse, improper handling, or accidental damage

If you are unsure whether your item qualifies for a return, please contact our Customer Support team before sending it back.

3. How to Request a Return

To start a return, please contact our Customer Support team within 30 days of receiving your order.

Please include:

Order number
Customer name
Email address used for purchase
Reason for return
Photos or videos of the product (if applicable)

Once your request is approved, we will provide return instructions.

Please do not send products back before receiving return approval.

4. Return Shipping

Customers are responsible for return shipping costs unless:

The product arrived damaged
You received an incorrect item
The product has a confirmed manufacturing defect

We recommend using a tracked shipping service when returning your order, as TOUCHBeauty cannot be responsible for items lost during return transit.

5. Refund Process

Once we receive and inspect your returned item, we will send you an email confirming whether your refund has been approved.

If approved:

Your refund will be processed to the original payment method
Refunds are usually completed within 5–10 business days
Processing times may vary depending on your bank or payment provider

The original shipping fee (if applicable) is non-refundable unless the return is due to an error on our part or a defective product.

6. Damaged or Defective Products

We take great care to ensure every TOUCHBeauty product meets our quality standards.

If your product arrives damaged or develops a manufacturing issue, please contact us within 14 days of delivery.

Please provide:

Order number
Description of the issue
Clear photos or videos showing the problem

Our team will review your case and provide an appropriate solution, which may include:

Replacement product
Repair service
Refund (where applicable)

7. Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different product, please return your original order following our return process and place a new order separately.

8. Promotional Items & Discounts

If your order includes promotional gifts or free items, all promotional items must be returned together with the purchased product.

If promotional items are not returned, their value may be deducted from your refund amount.

Discount codes and promotional offers cannot be refunded or exchanged for cash.

9. Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible.

We can only cancel orders before they enter the processing or shipping stage.

Once your order has been dispatched, it must follow our standard return process.

10. Contact Us

If you have any questions about returns or refunds, please contact our Customer Support team:

Email: support@touchbeauty.com

We aim to respond within 1–2 business days.

Thank you for choosing TOUCHBeauty.

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