Shipping Policy
Shipping Policy
Last Updated: August 2026
At TOUCHBeauty, we are committed to providing a seamless shopping experience from purchase to delivery. We carefully process every order and work with trusted delivery partners to ensure your products arrive safely and efficiently.
Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note:
- Orders placed during weekends or public holidays will be processed on the next business day.
- Processing times may be extended during major promotions, holidays, or peak shopping periods.
- Please ensure your shipping information is accurate before completing your purchase. We are unable to guarantee changes after an order has entered processing.
Shipping Methods & Delivery Times
We currently ship to customers across the United Kingdom.
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 3–7 business days | Free |
| Express Delivery | 1–3 business days | Calculated at checkout |
Delivery times are estimates and begin after your order has been dispatched.
Free Shipping
Enjoy free standard delivery on orders over £79.
For orders below the free shipping threshold, shipping fees will be calculated and displayed during checkout.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with your tracking number.
You can use this tracking information to follow your delivery progress.
Please allow 24–48 hours after dispatch for tracking information to become active.
Delivery Delays
While we always aim to deliver your order within the estimated timeframe, delays may occasionally occur due to circumstances outside of our control, including:
- Severe weather conditions
- Courier delays
- Public holidays
- High-volume shopping periods
- Incorrect or incomplete delivery information
If your order has not arrived within the expected timeframe, please contact our Customer Support team and we will assist you.
Incorrect Address Information
Customers are responsible for providing accurate delivery details at checkout.
If an order is returned to us due to an incorrect or incomplete address, additional shipping costs may apply for resending the order.
TOUCHBeauty is not responsible for delays or failed deliveries caused by incorrect customer-provided information.
Damaged or Missing Parcels
We take great care in packaging every order.
If your package arrives damaged, or if your order appears to be missing, please contact us within 7 days of delivery with:
- Your order number
- Photos of the package and product (if applicable)
- A description of the issue
Our team will investigate and provide the appropriate solution.
Customs & Import Fees
For UK domestic orders, customers will not be charged additional customs duties or import taxes.
For international orders, customers may be responsible for any applicable customs fees, duties, or taxes required by their destination country.
Contact Us
If you have any questions regarding your order or delivery, please contact our Customer Support team:
Email: support@touchbeauty.com
We aim to respond within 1–2 business days.
Thank you for choosing TOUCHBeauty.
Designed with technology. Created for everyday beauty.