Privacy Policy

Last Updated: August 2026

At TOUCHBeauty, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or interact with our services.

By using the TOUCHBeauty website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect the following information:

Personal Information

This may include:

Full name
Email address
Billing address
Shipping address
Phone number
Payment information
Order details
Customer service communications

Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website pages visited
Time spent on our website
Shopping behaviour and preferences

This information helps us improve website performance and provide a better customer experience.

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing

To:

Process and fulfil your orders
Confirm payments
Arrange delivery
Provide order updates
Handle returns and refunds

Customer Support

To:

Respond to enquiries
Provide assistance
Resolve issues related to products or orders

Marketing Communications

With your consent, we may use your information to send:

Product updates
Exclusive offers
Beauty tips
Promotional campaigns
Newsletter communications

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Website Improvement

We may use information to:

Improve website functionality
Understand customer preferences
Enhance products and services
Analyse website performance

3. Payment Information

All payments are processed securely through trusted third-party payment providers.

TOUCHBeauty does not store your complete credit or debit card information.

Your payment information is handled according to the privacy policies and security standards of your chosen payment provider.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Understand website traffic
Improve website performance
Provide relevant marketing communications

Cookies may collect information such as:

Pages visited
Products viewed
Shopping activity
Device information

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. Sharing Your Information

We only share your personal information when necessary to provide our services.

This may include trusted third parties such as:

Payment Providers

To securely process payments.

Delivery Partners

To fulfil and deliver your orders.

Technology Providers

To support:

Website hosting
Analytics
Marketing services
Customer communications

Legal Requirements

We may disclose your information where required by law, regulation, or legal process.

We do not sell, rent, or trade your personal information to third parties.

6. Marketing Communications

If you choose to subscribe to TOUCHBeauty communications, we may send you:

New product announcements
Exclusive discounts
Special promotions
Beauty and product information

You can withdraw your consent at any time by:

Clicking the unsubscribe link in our emails
Contacting our Customer Support team

Unsubscribing from marketing emails will not affect transactional communications related to your orders.

7. Data Security

We take appropriate security measures to protect your personal information.

These measures include:

Secure website technology
Encrypted payment processing
Restricted access to customer information
Regular security reviews

While we take reasonable steps to protect your information, no online transmission method is completely guaranteed to be 100% secure.

8. How Long We Keep Your Information

We retain your personal information only for as long as necessary to:

Complete transactions
Provide customer support
Meet legal and accounting requirements
Resolve disputes
Improve our services

When information is no longer required, it will be securely deleted or anonymised.

9. Your Privacy Rights

Under applicable UK data protection laws, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to certain processing activities
Withdraw marketing consent
Request restriction of processing
Request a copy of your personal data

To exercise these rights, please contact us.

10. Children’s Privacy

Our website and products are intended for customers aged 18 and over.

We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites, including payment providers, social media platforms, or partner services.

We are not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policies of any third-party websites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services
Improvements to our privacy practices
Legal or regulatory requirements

Any updates will be posted on this page with the revised date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: support@touchbeauty.com

We aim to respond within 1–2 business days.

Thank you for trusting TOUCHBeauty.

Designed with technology. Created for everyday beauty.