Shipping policy
Shipping Policy
At TOUCHBeauty, we are committed to providing a smooth and reliable shopping experience. We carefully process every order and work with trusted shipping partners to ensure your products arrive safely and on time.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your delivery progress.
Please note that processing times may be extended during peak seasons, holidays, or promotional events.
Delivery Time
Delivery times may vary depending on your location and shipping method selected at checkout.
Estimated delivery time:
- United Kingdom: 5–10 business days
Delivery times are estimates and may be affected by factors outside of our control, such as weather conditions, customs procedures, carrier delays, or public holidays.
Order Tracking
Once your order is dispatched, a tracking number will be sent to your email address.
You can use this tracking information to monitor your shipment status until it arrives.
If you have not received your tracking information within the expected timeframe, please contact our customer support team at:
Shipping Confirmation & Address Changes
Please ensure your shipping address is correct before completing your purchase.
If you need to update your address, please contact us within 12 hours after placing your order. We cannot guarantee changes can be made once your order has entered the shipping process.
Lost or Delayed Packages
While we work with reliable shipping partners, unexpected delays may occasionally occur.
If your package has not arrived within the estimated delivery timeframe, please contact our customer support team and we will assist you in checking the shipment status.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with your order details and supporting photos. Our team will review the issue and provide the best possible solution.
Contact Us
If you have any questions regarding your order or shipping, please contact us:
Email: service@touchbeauty.com